When does CRM at your organization lead to this type of behavior?

When its done better. Click below to see if this can happen to you.

insight to action leadership

Deep domain expertise in big data, analytics, marketing automation & crm

An Insight to Action Expert

i2a, where cloud strategy intersects with innovative
customer interaction strategies. An integrated
approach to automating big data, analytics,
marketing & data analytics

“The one goal where we would not accept failure was achieving 100% usage of the system, as in prior attempts that was what prevented us from realizing the full potential of CRM.  Sakonent helped us to rally our leadership and users as owners of the system, build and execute a company-wide communication plan about CRM, and develop an ongoing training program.”


Our Process


Work together to better define your vision, strategy, scope, timeline, metrics, benefits, and investment in order for sales, marketing, and customer service to reach their goals.


Help you prioritize and define your needs to support and reinforce your business processes, tying them to best practices around how your users should interact with a CRM system.


Cycle through developing a part of your solution, and validating that it meets your needs providing a chance to course-correct when it’s required to meet your objectives.


Work with you so that before everything is placed into production, training is delivered and cut over activities are managed so that the finished solution yields the right results.

See how we helped NTN Bearing

It was a classic case of a manufacturer who was not interested in growing their business simply by cutting costs. The solution was opening up sales channels and aligning sales and marketing using Saleforce CRM.

Evangelical Lutheran Church in America

Changing with the times is a common challenge in many nonprofit organizations and the ELCA is no exception. We delivered a constituent management solution that provided a single system for all constituent interactions, streamlining their processes and consolidating data system while improving team-to-team collaboration.

“Sakonent emphasizes that business process and user adoption come first, technology second. Sakonent believes that CRM projects are business projects, not IT projects, and thus, they succeed or fail based on business goals, rather than IT metrics. Sakonent positions itself as the trusted advisor of the business manager. Small and nimble, Sakonent can adapt rapidly to the changing CRM environment.”

-  Gartner “Competitive Landscape:  Salesforce.com CRM Services, North America and Western Europe”

Providing value to our clients via
business process and CRM optimization.


We have fifteen years of experience selling, implementing and supporting the leading CRM technologies along with helping clients build their own custom CRM solutions using platforms like Salesforce, Microsoft and open platforms.

CRM Strategy

Starting with road maps and flight plans, to business process re-engineering, to release management or organizational change management, our consultants build bridges between IT and sale, marketing and customer service.

CRM Integration

We as “no man is an island,” your CRM system and processes work best when you take into account the connections required to surrounding systems and processes to reach your goals.  We’ve seen it all, from modern integration platforms to manual mainframe batches, and can help you find the best answer.

CRM Implementation

Combining the best of waterfall and agile approaches, including leveraging global delivery and fixed-fee/fixed-timeframe engagements, our consultants deliver projects for CRM clients to desktops and mobile devices around the world.

CRM Application Management

Unlike most financial, operational or logistic systems, CRM is market-facing so has to always be changing with the markets.  Our global delivery model allows for cost-effective ongoing support, maintenance and new phases so you don’t have to ramp your team up and down.

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Chicago: 312.326.9000

Contact us today to see how
our experts can help you

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